DDI
Rebuilding a Reactive Support Function
Stepped into a support organization under 169% volume growth and rebuilt it into a proactive, measurable operation.
Read more →Open to Operations or Customer Operations roles
CX Operations & Business Operations Leader
20+ years building the systems that let support and ops organizations scale without proportional headcount growth. Currently focused on Operations or Customer Operations roles.
I build CX and ops organizations by getting close to the people doing the work and the data behind it. I can sit with a field tech, a finance lead, or an engineer and actually understand their world, which is how I've built trust and driven change across six different industries: special education, internet infrastructure, luxury retail, leadership training, steel fabrication, and API/developer tools. That same instinct for data extends to the tools I use: I write SQL, build in Node.js, and I'm the person on the team who'd rather build the pivot table myself than wait for someone else to.
The throughline across every role: build the systems, automations, and operating cadence that let a support or ops org absorb growth, without simply adding headcount.
Three operational builds, each in a different domain.
Stepped into a support organization under 169% volume growth and rebuilt it into a proactive, measurable operation.
Read more →Designed and shipped a custom scheduling system that removed manual coordination and captured $700K in automation savings.
Read more →Hand-built a developer-facing API tool end to end — Node.js, SQL, and the operational wiring to support it.
Read more →From leaders who managed, partnered with, and were hired by Chris across DDI and Dyn.
"Chris consistently impressed me with his ability to blend strategic thinking with hands-on execution. Any organization looking to elevate its CX or SaaS operations would be lucky to have him."
"Chris served as a critical bridge between our customers and products. His ability to connect people, facilitate productive conversations and maintain focus on delivering value made him a trusted partner throughout the organisation."
"He continually challenged the status quo and partnered well with peers and brought out the best in those around him — judgment, leadership, growth mindset during periods of change."
"Chris represents a perfect balance of what our company is all about: community, culture & customers — a team player always committed to quality improvement."
"No one has been more instrumental in helping me 'become all I can be' in my career. The reason why we have such a strong Client Services team here at Dyn is because of the man that built it with his vision."
Open to Operations or Customer Operations roles.
The fastest way to reach me is email.